We are back on the horse today... and moving forward...
Many of you know (and many of you don't -- because you successfully submitted your application way before the deadline), our website encountered a problem as the deadline approached. It happens. What website hasn't encountered problems? Especially during heavy-traffic times. (Ever buy concert tickets? Ever shopped online the day after Thanksgiving?)
I'll admit, part of me panicked. But I also had to keep things in perspective. No lives were lost. No destruction occurred. Our problems could be fixed. It required us to take a deep breath, assess the situation, fix the broken pieces, and create a plan to move forward. Did we anticipate we'd have problems with the website? No. But life happens. =)
We quickly assembled our team and our technical crew is close to resolving the problem. (Yayyy!) All applicants who created an account, but did not submit an application received an email this evening. We've decided to:
- Re-open the application portal to ALL applicants who have created accounts (but did not submit the application) regardless of how much of the application was completed. We will not allow new accounts to be created.
- Notify account holders (who did not submit) by email that the application portal has re-opened.
- Set a new deadline time/date. We expect to have the application open for a few days to enable applicants to complete and submit their application. (Please note: Our new application deadline will not coincide with PharmCAS’ extended deadline.) Our new deadline will be announced in the email.